Order or delivery help
Signed-in support keeps your request traceable and lets you connect it to the affected order. You can also review an order before opening a new case.
Choose the right support route
- Delivery areas, timing and handling: read the shipping information.
- Returns, cancellation and refund rules: read the returns and cancellation policy.
- Personal-data questions: read the privacy notice.
- Close an account and request deletion: use the account-deletion route.
- An unresolved service, privacy or platform concern: follow the grievance process.
What to include
Share the order or support-case reference when available, the affected product, relevant dates, a clear description and only the evidence needed to investigate. Never send a password, payment credential or one-time code.
Safety and escalation
Stop using or handling an item you believe is unsafe and open a support case with the product details. Start with account support for order handling; use the grievance route if the concern remains unresolved. The configured operator and contact details appear below.
Business identity
Operator and contact details
- Legal entity
- Pending launch approval — legal entity name
- Registration
- Pending launch approval — CIN or business registration number
- Registered office
- Pending launch approval — registered office address
- Grievance officer
- Pending launch approval — grievance officer name
- Pending launch approval — grievance email
- Phone
- Pending launch approval — grievance phone
