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Help and support

Get help through the right route.

Use the public guidance below, then sign in when your request needs an order, account or support-case reference.

Document controlLast revised 30 July 2026Version 1.0

Policies & support

HelpPrivacyDriver app privacyTermsReturns & cancellationShippingGrievanceAccount deletion
Business identity configuration pendingFields marked pending are launch blockers, not a representation of a registered business.

Order or delivery help

Signed-in support keeps your request traceable and lets you connect it to the affected order. You can also review an order before opening a new case.

Open or track a support caseView my orders

Choose the right support route

  • Delivery areas, timing and handling: read the shipping information.
  • Returns, cancellation and refund rules: read the returns and cancellation policy.
  • Personal-data questions: read the privacy notice.
  • Close an account and request deletion: use the account-deletion route.
  • An unresolved service, privacy or platform concern: follow the grievance process.

What to include

Share the order or support-case reference when available, the affected product, relevant dates, a clear description and only the evidence needed to investigate. Never send a password, payment credential or one-time code.

Safety and escalation

Stop using or handling an item you believe is unsafe and open a support case with the product details. Start with account support for order handling; use the grievance route if the concern remains unresolved. The configured operator and contact details appear below.

Business identity

Operator and contact details

Legal entity
Pending launch approval — legal entity name
Registration
Pending launch approval — CIN or business registration number
Registered office
Pending launch approval — registered office address
Grievance officer
Pending launch approval — grievance officer name
Email
Pending launch approval — grievance email
Phone
Pending launch approval — grievance phone

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