Before escalating
Open a support case from your account and keep the case reference. For urgent delivery safety issues, stop unsafe handling and contact support immediately. Do not send payment credentials, passwords or one-time codes.
Submit a grievance
Address the grievance to Pending launch approval — grievance officer name at Pending launch approval — grievance email or Pending launch approval — grievance phone. Include your support case number, order number if applicable, the issue, relevant dates and the outcome requested. Send only evidence needed to investigate.
What happens next
- The grievance is acknowledged and assigned a traceable reference.
- Relevant order, support, payment or privacy records are reviewed.
- We may request limited clarification or evidence.
- A reasoned response or progress update is provided within the period required by applicable law.
Privacy and external remedies
Grievance data is used to investigate, respond, prevent recurrence and meet record-keeping duties. This process does not limit remedies available through consumer, privacy or other competent authorities.
Business identity
Operator and contact details
- Legal entity
- Pending launch approval — legal entity name
- Registration
- Pending launch approval — CIN or business registration number
- Registered office
- Pending launch approval — registered office address
- Grievance officer
- Pending launch approval — grievance officer name
- Pending launch approval — grievance email
- Phone
- Pending launch approval — grievance phone